Return Policy

Return Policy

Last updated: July 30, 2026

At Roky Store, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help. Please read our return policy carefully before submitting a request.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 14 days of delivery.
  • The item must be unused, unworn, and in its original condition with all tags attached.
  • The item must be in its original packaging.
  • Proof of purchase (order confirmation email) must be provided.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, washed, or damaged by the customer.
  • Sale or discounted items (unless received damaged or defective).
  • Items without original tags or packaging.

3. Damaged or Defective Items

If you received a damaged or defective item, please contact us within 7 days of delivery with your order number and clear photos of the issue. We will arrange a replacement or full refund at no extra cost to you.

4. How to Request a Return

  1. Email us at rakib99mail@gmail.com or call +8801731680033 with your order number and reason for return.
  2. Wait for our team to review and approve your return request.
  3. Once approved, you will receive instructions on how and where to send your item.
  4. Ship the item back using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the item is defective.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed within 5–10 business days to your original payment method.
  • Please note that your bank or payment provider may take additional time to reflect the refund in your account.

6. Exchanges

We currently do not offer direct exchanges. If you'd like a different size or item, please return the original item and place a new order once your return is approved.

7. Late or Missing Refunds

If you haven't received your refund after 10 business days, please:

  1. Check your bank account again.
  2. Contact your credit card company or payment provider.
  3. If you still have not received it, contact us and we'll investigate immediately.

8. Contact Us

Have questions about your return? Our support team is happy to help!

  • Mobile: +8801731680033
  • Email: rakib99mail@gmail.com
  • Support Hours: Mon–Fri: 9AM–9PM | Sat–Sun: 10AM–6PM (BST)

Thank you for shopping with Roky Store. We appreciate your trust and are committed to making every experience a great one! 🛍️